Shipping & Returns

Frequently Asked Questions

Before Order After Order

Before Order

Quality is guarantee

Yes. We guarantee every item we sell in best condition. But we highly recommend buyer add the insurance when purchasing, we do not respond for any lost if insurance do not add (if delivery item is broken or lost). Once buyer adds the insurance, buyer can return item for exchange for free if item is broken or lost in delivery, but buyer needs to pay the return shipping. And the insurance only cover the item during the delivery.

Always contact the factory first to verify that the given guarantee or warranty after 30 days from the original order date. We do not responsible for any shipping fee. handling fee or any fee from the third party.Product specification may update from factory, buy we guarantee that item could provide same or better function.
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What are my shipping options
we offers regular air mail post shipping methods for free. (for some item upgrade to registered airmail and insurance is compulsory)  For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. For the EMS upgrade option and fee information you may contact us directly.

We automatically upgrade larger orders to EMS Express or Parcel mail for faster delivery, it depend on the order value, size, and weight.

For countries not served by EMS, DHL or Fedex will be used instead. In general DHL and Fedex  costs more than EMS so there may be additional express shipment charges. In those scenarios you will be contacted by a Customer Service agent about the charge.
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How about tax
Because Order-Bulk.com sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Order-Bulk.com .

Statistically, well less than 0.3% percentage of all Order-Bulk.com orders have ever got opened by the Customs in customers' countries. All retail orders will be marked as gift when delivery. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.

Although the chance of packages being Customs assessed is small, Order-Bulk.com strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). Order-Bulk.com is not responsible for products being confiscated by the Customs in customers' countries.
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Do you offer any shipping discount on multiple products purchased
we offers free shipping for regular air mail so you pay nothing on shipping at all. We do not offer free registered air mail cost, so it may charge per item, EMS, Fedex, or any upgrades shipping. For larger orders we may consider upgrade item to registered air mail or parcel for free.
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Does Order-Bulk.com handle International orders
Yes, we ship worldwide at no additional charge.
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What do I need to checkout via PayPal and/or open a free PayPal account
There is no special license or requirements to send/receive money through PayPal. Here is all you need to open a free account and pay via PayPal:

1. a valid email address, and 2. a valid credit card or bank account.
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Why should I buy via PayPal
PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information.

When you checkout on a merchant's site directly, the merchant will receive your billing address, credit card number, expiry date, CVV/CVV2 codes, personal phone number, and other private information. This means regardless of how secure the site is, somebody will eventually get their hands on your personal and financial data.

When you checkout via PayPal, we only sees the shipping address you specified in PayPal and optionally a telephone that you explicitly wish to share with us.you may contact PayPal for more detail, +1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

These phone numbers are also found on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.PayPal.com/.
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Why is my credit card payment failed
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)
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How insurance work
For any broken or lost items during delivery, we offer free exchange item and free reshipping cost (we will not charge any handling fee) once the buyer added the insurance when purchasing. But buyer must return the defective item (buyer pays for return shipping items) we don't offer any RMA.,On the other hand some items is compulsory upgrade shipping to registered air mail, (it depend on the cost of item, destination, and shipping cost).
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After OrderHow long should I wait
Normally We will ship our product when your payment is confirmed within 2 business days, if your order is out of stock, in most case we can ship out your order in next Friday. We do air mail which takes 7-14 business day to deliver to most main city in the world (normally 5-8 days can be arrived) .
United Kingdom / United States / Australia: 8-16 working days
Canada: 7-21 working days
Brazil / South America: may take up to 3-6 weeks due to strict Custom Inspection
Italy / France / Spain / Germany/ Eastern Europe: may take up to 3-6 weeks due to strict Custom Inspection
We also offer express shipping for order more than $500 USD in total, but buyer have to pay for the extra shipping cost. If the order is out of stock for 25 business days, you could report a full refund. You can login to you account to check the order history update anytime.
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What information do you need for a Shipping Address
Please provide the name, address including street number and name, and daytime phone number of the person receiving the shipment, if an apartment or condo: Building, apartment, or suite number. If a business: Company/department name, building or floor number. An e-mail address is required that you will receive an E-mail confirmation from us.
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Technical / usage questions
trouble getting the item to work? Since 99.9% of the products are neither designed nor manufactured by Order-Bulk.com, the following methods may help answering the questions you have:

1. Please double check if you have read the user's guide (if any). Sometimes a digital version of the users guide may be available on the Internet. if you can not find the solution, feel free to contact us by create a ticket, we can forward your question to manufacturer.
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Can I add an item to my order
Yes, but you need to add it before your order is being shipped and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order,  please contact us by create a ticket and we will do it for you.
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Can I change my delivery address after I have placed my order
You can change your shipping address before your order processing enter your PayPal's e-mail address and your order ID. Address and recipients can be changed when the order status is Accept, Pending and Waiting for Supplier. When it is showing 'Processing', please contact us as soon as possible to change your address. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.
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Non-Deliverable shipments or Address Corrections
Due to the high costs of shipping, we reserve the right not to reimburse shipping costs associated with non-deliverable shipments due to customer error in address or availability. Address corrections for shipments in-transit by customers request will be subject to any associated carrier charges at time of request. Cancel order for Non-Deliverable item, 5% handling fee + shipping cost will be charged. and refund will be sent once item returned.
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What is my order status? And how long will it take to process my order
Once an order request has been received by us, you will receive an  e-mails from us regarding the processing of your order. You can obtain your order status directly at the Order-Bulk.com Account order history with your order ID, (not the PayPal's transaction ID).

Your order goes through several steps before reaching your door. Here are those steps:
  • Step 1 Order-Status (Accept)
    (0 -1 business days): once order is made, item is get checking in our warehouse.
  • Step 2 Order-Status (Processing)
    (1-2 days): Order waits to get packaged.
  • Step 3 Order-Status (Shipped)
    (0-1 day): Order is packaged and ready to ship within 1 business days to carrier (e.g. Hong Kong Post, EMS, UPS etc).Order is enroute via EMS or Hong Kong Post.
Total Estimated processing time  2-3 business days, Please note that deliver time still apply
  • Order-Status (Pending echeck uncleared)
    Once payment is cleared, (0-1 business days), go to next step, order is hold when the echeck is not cleared.
  • Order-Status (Cancel)
    Order refunded, buyer requested cancelling the order and approved.
  • Order-Status (Update)
    New information is informed to buyer, buyer may need to reply.
  • Order-Status (Waiting for Supplier)
    The item is not in stock, replenishment will take ASAP
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Package not received 14 business days after shipment (Air Mail)

Custom clearance and postal issue may delay the delivery, we do not responsible for any delay from third parties .

Generally takes 8 to 16 business days for air mail delivery for most countries (including the US).
United Kingdom / United States / Australia: 8-16 working days
Canada: 8-21 working days
Brazil / South America: may take up to 3-6 weeks due to strict Custom Inspection
Italy / France / Spain / Germany/ Eastern Europe: may take up to 3-6 weeks due to strict Custom InspectionPlease note that processing and packaging time still apply,
During public holidays and peak seasons, the delivery time might take longer. and the public holiday schedule is base one Hong Kong GOV. If you never receive the item and assume to be lost, please contact us for investigation by the post office. Normally, the investigation would take up to 2 months to trace the item. Once the item is confirmed to be returning or lost, we can arrange reshipment or refund. If the package do not deliver after 45 working days since it ship out. or Hong Kong post confirm that item is lost, we could cancel and refund for the order.
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Can I return item
If you are not completely satisfied with your purchase, simply contact us by create a ticket and return it to us within 7 days. (Buyer pays for return shipping Items must be in "new" condition) The returned item would be checked for its condition once we received. We can offer exchange order, or money refund if problem found in the item. However, we will charge 30% handling fee. Please kindly contact us if you have any questions. Always contact the factory first to verify that the given guarantee or warranty after 30 days from the original order date. We do not responsible for any shipping fee. handling fee or any fee from the third party.
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Return for exchange
Order-Bulk.com gadgets, especially electronics and accessories, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement. Defective products are exchanged within 30 days of delivery. Contact us at contact us and we may require you upload a picture or video file clearly showing the defect of the product and we will give you a response within 72 hours (Monday to Friday, excluding public holidays).We recommend customers to keep the original packaging of the order until the items are found to be in good condition. Our customer care staffs may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still try to exchange your defective products for a brand new one where possible.
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Do your reimburse shipping charges on returns
We do not pay you freight charges on returns. We cannot accept any parcels freight collect or COD. We reserve the right not to reimburse handling fees, packing fees, and shipping fees of retail outlets above published shipping rates on order that have been approved for freight reimbursement.
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How long can I receive your refund
We do full refund of any item which is out of stock. Refunds are processed within 1-5 business days after you received our confirmation on the cancellation, and the PayPal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.We do not respond for and charge from third party (eg. PayPal, bank )
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Order cancellation
To request cancellation, you will be charged 10-%15% of the payment for order canceled before shipment.
For order canceled after shipment, you will be charged the shipping cost plus extra 20% of the payment as administration fee
click here for cancel order.
Custom clearance and postal issue may delay the delivery, we do not accept cancelling order once the item is shipped out. We are not able to cancel the shipment once it has been shipped, if the package do not deliver after 45 working days since it ship out. or Hong Kong post confirm that item is lost, we could cancel and refund for the order.
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When will a replacement be sent
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item, and we recommend item return by first class air mail.
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If I do not receive my order ID, or confirmation email what should I do
We send confirmation email to your account registered email address once you return to our site, and see the word "Your Order Has Been Processed!", In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your account, but your order will still process and we will add your order detail to your account history within 1 business days.
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How are warranties handled
Repairs on defective merchandise are handled by the manufacturers and not by Order-Bulk.com, unless otherwise indicated.
If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.
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